Operations Services

BEYAZ ULAŞIM VE ENERJİ SİSTEMLERİ SANAYİ TİCARET VE LİMİTED ŞİRKETİ (“ParkExpert” or “the Company”) pays the utmost attention to the security and confidentiality of your personal data. In accordance with the Law on the Protection of Personal Data No. 6698 (KVKK) and related legislation, we diligently fulfill our legal obligations regarding the processing, storage, and protection of your personal data.

1. Purpose of Processing Personal Data

ParkExpert processes personal data of its customers, business partners, employees, and visitors for the following purposes:

• Providing, managing, and supervising parking services,
• Managing subscription, payment, invoicing, and communication processes,
• Planning and improving operational processes related to company activities,
• Managing security camera recordings and ensuring facility safety,
• Carrying out customer satisfaction, support, and information activities,
• Fulfilling legal obligations and sharing information requested by official authorities.

2. Categories of Processed Personal Data

Within the scope of its services, ParkExpert may collect the following categories of personal data:

• Identity information (name, surname, national ID number, etc.),
• Contact information (phone number, e-mail address, etc.),
• Vehicle information (license plate, brand, model, etc.),
• Payment and transaction details,
• Visual and audio recordings (CCTV footage),
• Website usage data (cookies, IP address, browser information, etc.).

3. Transfer of Personal Data

The collected personal data may be shared only when required by law or necessary for the provision of services, with:

• Authorized public institutions and organizations,
• Audit and financial service providers,
• ParkExpert’s business partners, suppliers, and technical support providers.

Such transfers are made in compliance with Articles 8 and 9 of the KVKK, with the necessary confidentiality and data security measures in place.

4. Method and Legal Basis for Collecting Personal Data

Your personal data may be collected through parking entry-exit systems, HGS/License Plate Recognition systems, website forms, customer service, and similar channels—automatically or semi-automatically—within the legal bases set forth in Articles 5 and 6 of the KVKK.

5. Retention Period of Personal Data

ParkExpert retains your personal data only for the duration required by relevant legislation or for the purposes of processing. Once this period expires, the data is securely deleted, anonymized, or destroyed.

6. Rights of the Data Subject

Pursuant to Article 11 of the KVKK, individuals whose personal data are processed may apply to ParkExpert to exercise the following rights:

• To learn whether personal data is being processed,
• To request information if personal data has been processed,
• To learn the purpose of processing and whether it is used in line with that purpose,
• To know the third parties to whom data is transferred domestically or abroad,
• To request correction of incomplete or inaccurate data,
• To request deletion or destruction of personal data in accordance with the Law,
• To request notification of such actions to third parties to whom data has been transferred,
• To object to adverse outcomes resulting from analysis of data exclusively through automated systems,
• To demand compensation for damages arising from unlawful processing of personal data.

To exercise these rights, you may send your requests via e-mail to [email protected] or in writing to ParkExpert’s headquarters address.

7. Data Security

ParkExpert takes necessary technical and administrative measures to ensure the security of personal data and to protect it against unauthorized access, data loss, disclosure, or misuse.